Below are frequently asked questions and their corresponding answers. Please note that we also offer a full support section with a technical knowledge base.
1. How to track my order?
As soon as your order is dispatched, we will send you a confirmation email along with your unique AWB (tracking) number. You may track your order, just follow these
- Simple steps:
- Log in to your account.
-. Go to “Order History”.
- Click on “View Order”.
- Click on “Tracking” which will be available once the order is confirmed.
2. How much is the delivery charge?
We Offer Free Delivery to all locations Pan India.
3. What if I miss a delivery?
If you are unavailable when our courier partner arrives with your delivery, they will make two more delivery attempts. If you’re still unavailable after the third attempt, your order will be returned to us. Call us on 1800-123-1444 within one working day of the third attempt and we’ll schedule another delivery date and time that suits you better.
4. What if I order a watch and I don’t like it?
We operate a full 10 days refund policy, where if you change your mind on any purchase you can return it to us within 10 days for a full refund. All we ask is that the watch is returned to us unworn.
5. Do you sell fake/replica watches?
No. All of our watches are 100% genuine products, supplied to us directly from the manufacturer.
6. Do your watches come with guarantees?
Yes, all of our watches come with the full international manufacturer's guarantee with our official distributor's stamp. You can purchase from us assured with the knowledge that your watch is fully guaranteed for the full period against workmanship faults.
7. What if my watches stop working?
If you suspect your item is faulty please return it to us at your earliest convenience. Our returns address is as follows: Brandzstorm India Marketing Pvt. Ltd. 305 - Hubtown Solaris, N.S. Phadke Marg, Andheri (E), Mumbai – 400069.
8. Are you an official supplier of all the brands listed on the website?
Yes. We are an official supplier for all of our brands. We do not obtain any goods from the 'grey market' like some other internet websites. You should beware of buying from companies who are not official suppliers as they are unable to deal with the manufacturer directly and offer you the support you may need in the event of a problem, or obtain replacement parts. There has been an explosion of the internet in brand websites over the past few years, and it can be difficult to determine which are official and which aren't. With Luxxuberance, you are assured that we are approved dealers of every brand listed on this website